Housing Support Case Management Program
- Tenancy Services provider-led case management consists of delivering Pre-tenancy and Tenancy Sustaining Services.
- Pre-tenancy Services include developing an individualized housing support plan, assisting with navigating the complexities of the housing application process from prospective tenant to tenant, and helping with the housing search. Additionally, these services involve identifying, coordinating, and securing resources to assist with housing costs and other expenses.
- Tenancy Sustaining Services include developing or revising an individualized housing support plan, assisting with the housing recertification processes, educating and training on the roles, rights, and responsibilities of the tenant and landlord, supporting the member in the development of independent living and tenancy skills, identifying and helping secure benefits or supports to help pay for rent and utilities, and providing assistance in addressing circumstances or behaviors that may jeopardize housing.
- Ensuring compliance with all relevant regulations and policies.
- Refer clients to programs that support their needs, including addiction counseling and motivational interviewing.
- Conduct regular assessments of clients’ needs and coordinate appropriate services.
- Negotiate lease agreements and handle tenant relations effectively.
- Provide crisis intervention support to clients facing challenges.
- Maintain accurate client records.
- Collaborate with social service agencies to facilitate access to resources for residents.